SHIPPING POLICY

The Red Patriot ships exclusively within the United States. Every item is made to order, so your total delivery time is handling time plus transit time. Both are listed in full below so there are no surprises after checkout.

1. Shipping area and currency

Shipping destination: United States only. We do not ship internationally, and we cannot ship to Military APO/FPO addresses. We do ship to PO Boxes where carrier service is available.

Currency: All transactions and shipping fees are processed in US Dollars (USD).

2. Order processing and cut-off time

Order cut-off time: 2:00 PM Central Time, Monday through Friday.

Handling time: 3–7 business days, Monday through Friday.

Orders placed after 2:00 PM CT, or on weekends and holidays, begin processing on the next business day.

Every item is made-to-order. Production begins after your order is confirmed, which is why handling time is required before the package is handed to the carrier. Because each item is produced individually, slight variations in print placement or color shade may occur and are considered normal.

3. Shipping methods and costs

Shipping is calculated by the number of items in your order. The exact amount is shown at checkout before you pay.

Standard shipping: $6.99 for the first item, $4.99 for each additional item. Transit time 7–10 business days.

Fast shipping: $12.99 for the first item, $9.99 for each additional item. Transit time 3–7 business days.

4. Total delivery time

Total delivery time is handling time plus transit time:

Standard shipping: 10–17 business days Fast shipping: 6–14 business days

These are estimates. Carrier delays, weather, and holidays can extend them.

5. Order tracking

Once your order is handed to the carrier (USPS, UPS, or FedEx), you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to begin updating.

If your order contains multiple items, they may ship separately with different tracking numbers and arrival dates.

6. Packages not received

If tracking shows your package as delivered but you cannot find it, please check around your delivery location and with anyone who may have accepted it on your behalf, then contact your local carrier using the tracking number.

If the package still cannot be located, contact us at support@theredpatriot.com within 60 days of the shipping date and we will open a claim and resolve it with you.

7. Damaged, defective, or incorrect items

Contact us at support@theredpatriot.com within 30 days of delivery with your order number and clear photos of the item and packaging. We will replace or refund the item at no cost to you.

8. Changing or cancelling an order

You may request a change or cancellation within 6-8 hours of placing your order by emailing support@theredpatriot.com. After 6-8 hours, production has typically begun and we can no longer modify or cancel the order.

9. Business information

Legal business name: Korean Food House LLC (DBA The Red Patriot)

Registered business address: 1111 Jupiter Rd, Plano, TX 75074, United States

Customer support email: support@theredpatriot.com

Customer support phone: +1 972 590-8883

Customer support hours: Monday – Friday, 9:00 AM – 6:00 PM Central Time

Response time: within 1 business day