RETURN & REFUND POLICY
You have 30 days from the day your order arrives to request a return. Refunds are issued to your original payment method within 5–10 business days once we receive and inspect the item. There is no restocking fee.
1. Return window
You have 30 days after receiving your item to request a return. Requests made after 30 days cannot be accepted.
2. Eligibility
To be eligible for a return, your item must be:
- In the same condition you received it — unworn, unwashed, and unused
- In its original packaging with all tags attached
- Accompanied by your order number as proof of purchase
3. Items that cannot be returned
- Personalized or customized items, unless they arrive damaged, defective, or incorrect
- Items marked Final Sale or clearance
- Gift cards
- Items damaged through misuse or neglect after delivery
4. How to start a return
Email support@theredpatriot.com within 30 days of delivery with your order number and the reason for the return. If the item is damaged or defective, attach clear photos of the product and the packaging.
We will confirm eligibility and send you a Return Authorization (RA) number together with the return address and instructions.
Do not ship anything back before receiving an RA number. Items sent without one cannot be accepted or refunded.
5. Who pays return shipping
If the return is due to our error — a damaged, defective, or incorrect item — The Red Patriot covers all return shipping costs.
If the return is for change of mind, wrong size ordered, or personal preference, the customer is responsible for return shipping costs.
We do not charge a restocking fee in either case.
6. Refunds
Once we receive and inspect your return, we will email you to confirm approval or rejection.
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
Original shipping charges are non-refundable except where the return is due to our error.
7. Exchanges
We do not offer direct exchanges. If you need a different size or item, request a return under this policy and place a new order.
8. Damaged, defective, or incorrect items
Contact support@theredpatriot.com within 30 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.
9. Packages not received
If tracking shows your package as delivered but you cannot find it, check around your delivery location and contact your local carrier first. If it still cannot be located, contact us at support@theredpatriot.com within 60 days of the shipping date.
10. Order cancellations
You may cancel within 6-8 hours of placing your order at no charge. After 6-8 hours, production has typically begun and the order can no longer be cancelled.
11. Business information
Legal business name: Korean Food House LLC (DBA The Red Patriot)
Registered business address: 1111 Jupiter Rd, Plano, TX 75074, United States
Customer support email: support@theredpatriot.com
Customer support phone: +1 972 590-8883
Customer support hours: Monday – Friday, 9:00 AM – 6:00 PM Central Time
Response time: within 1 business day